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- Strategic Planning & Diary Management:
- Manage clinical diaries to ensure effective use of resources.
- Organise external/outsourced bookings for clinics and appointments.
- Handle clinical holiday bookings and accommodation arrangements for clinical staff.
- Ensure productivity by arranging alternative work during diary gaps.
- Client Relationship Management:
- Act as the key liaison between OH practitioners and clients.
- Develop and maintain strong client relationships.
- Proactively monitor and respond to client requests and needs.
- Ensure clients are updated on the progress of cases and other tasks.
- Operational Excellence:
- Assist in the delivery of approved business strategies.
- Improve operational systems and processes to support the company’s mission.
- Ensure accurate record-keeping and database management.
- Oversee daily workload and ensure timely and accurate reporting.
- Team Coordination:
- Support the clinical team with diary management, training bookings, and annual leave requests.
- Manage external practitioners and outsourced providers.
- Assist with the logistics of the annual flu campaign.
- Essential Qualifications:
- GCSE Maths and English (Grade C/5 or above).
- Skills & Competencies:
- Excellent communication skills (both written and oral).
- Strong organisational and problem-solving abilities.
- Proficiency in Microsoft Office.
- Ability to work autonomously and adapt to changing priorities.
- Experience:
- Experience in business support, user helpdesk, or administrative roles.
- Knowledge of procurement and supplier management systems.
- Experience in diary management and stock control processes.
- Personal Qualities:
- High attention to detail and accuracy.
- Proactive and hands-on approach to resolving queries.
- Interest in sustainability and increasing energy efficiency.
- 25 days holiday (pro rata if part-time)
- Hybrid working
- Length of service awards
- Group life insurance (Death in Service)
- Flu vaccination/voucher scheme
- Retail discount scheme
- Gym discounts
- Health cash plan, including Employee Assistance Programme (EAP), SkinVision, online health assessments, and virtual GP services
