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The ideal candidate will have experience managing a busy, vibrant office where no two days are the same.
As a customer service manager you will be responsible for overseeing teams of customer service representatives.
Duties to include
- Answering customer questions and resolving problems
- Setting team goals
- Monitoring progress
- training staff member
- Will be familiar with using on-line chat facilities
The ideal candidate will:
- Customer service skills
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivation to use their initiative and to innovate, when required
- Previously worked in a sales role.
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