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Customer Service Advisor / Yard Person
We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.
Temp to perm
£11.87, increasing to £12.50
40.5 hours per week
Monday to Friday
Role & Responsibilities
- Handles requests from customers in a local site/depot or branch environment. Includes new account andpricing set up, order entry and queries and internal communication with operations and sales teams
- Take and process sales orders from customers
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
- Calculates commission payments to agents and makes adjustments to cylinder holdings
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develop strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Serve and engage with customers at the counter
- Process cash and card payments over the counter securely and responsibly
- Be instrumental in accurate and timely stock counts
- Listen to and resolve customers' complaints regarding products or services
- Delivering goods to customers using dedicated delivery van
- Movement of cylinders in the yard as & when required
- Picking & packing of products in the warehouse as & when required
If this vacancy is of interest to you, apply now and a member of our resourcing team will be in touch.
Alternatively you can send your CV directly to
