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1st Line IT Support Analyst

Circle Group
Posted 19 hours ago, valid for a month
Location

Cambridge, Cambridgeshire CB21NT, England

Salary

£24,000 per annum

Contract type

Full Time

Retirement Plan
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading technology firm in Cambridge is seeking a 1st Line IT Support Engineer to join their growing team.
  • Candidates should have previous experience in a Service Desk or field-based role, along with knowledge of Windows OS 11/10, Active Directory, and Office 365.
  • The position offers a starting salary of up to £28K depending on experience, with opportunities for career advancement.
  • Responsibilities include administering 1st Line support requests, accurate call logging, and collaborating with the Service Desk team.
  • Company benefits include 25 days of annual leave, a pension scheme, hybrid working options, and private healthcare.

1st Line IT Support Engineer - Cambridge (Hybrid)

Due to continued growth, a leading technology firm based in Cambridge is looking for a 1st Line IT Support Engineer to join the team.

Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

  • Previous experience in a Service Desk or field-based role
  • Windows OS 11/10
  • Active Directory
  • Office 365
  • Exchange Server experience
  • Group Policy (DNS/DHCP)
  • VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

Company benefits include:

  • Starting salary up to £28K DOE
  • 25 days annual leave + bank holidays
  • Company pension scheme
  • Hybrid working up to 2 days WFH
  • Private healthcare
  • Plus much more

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, IT Support, Microsoft, O365 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, Cambridge, Cambridgeshire, hyper-v, exchange,

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.