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Location: Cambridge
Salary: £26,000 - £30,000
Experience: Full UK Driving License & Customer Service Experience – Motor Trade Experience Preferable.
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to work with you on securing your next role.
About the company:
Our Client is one of the UK’s largest Automotive brands, representing some of the most iconic Car makers in the world. As one of approximately 700 team members, you will demonstrate the behaviours that our client knows are integral to its continued success. They are passionate about the Company’s heritage, its future, loyal customers and valued employees; and they believe in embracing the potential of the business in a positive and objective way. They strive to maintain high standards in every area of the business; and do so by engaging with employees and customers in an open, transparent and consultative manner. Their employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.
Key Role Responsibilities:
As an Service Advisor, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Delivering upon the Service Core Process and Aftersales Experience as per the training, guidance and expectations given.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner.
- Developing effective working relationships with the Workshop Team and ensure that the ‘flow’ of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
Prerequisites:
- Customer-facing experience preferable
- Full UK driving licence required
- Previous motor industry experience preferable
