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Yolk Recruitment are working behalf of a leading insurance company to recruit for a Sales team manager in Cardiff. You'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!
We are looking for candidates with a proven track record of managing a high performing sales team, you will be working in a fast paced contact centre environment.
This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.
As a sales team manager you will be using your coaching and supporting a team to help them perform at a consistent high level.
The hours are 37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings, weekends and bank holidays.
Your responsibilities as a Sales Team Leader
- Coach and develop a team of 10 to help achieve personal and team targets.
- Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image.
- To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
- Handel complaints
- To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
- To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
- Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
- Have a full understanding of the health & safety obligations.
- To aid with your customer needs and identify new areas in how you can improve the customer's experience.
- To promote the company's vision and values
- Provide excellent customer service and treat them fairly.
- Provide a positive attitude to wars company changes.
Your skills/ experience as a Sales Team Leader
- Previous experience in managing a team.
- Experience in a FCA regulated environment.
- Proven track record of motivating individuals / team to hit targets.
- Understanding of insurance (Not essential but preferred)
- Must enjoy working with and being challenged by sales targets.
- Ability to read and understand data analysing team performance.
- Excellent problem-solving skills
- Experience in performance management
- Hands on approach
- Excellent verbal and written skills
Benefits
- Basic salary up to 40k
- A very realistic bonus of 1500 a quarter through hitting KPI's
- Sick pay
- Private dental insurance
- Employee discount
- Gym membership
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexible schedule
- Life insurance
