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Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Head of IT Repair Centre to join them on a permanent basis.
We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.
What you'll be doing:
- Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians in the repair centre, providing training, support and development.
- Operations Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
- Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
- Inventory Management - Monitor and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control.
- Quality Control - Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
- Safety Compliance - Ensure the repair centre complies with all safety regs and standards; conducting regular safety training with the team.
- Reporting - Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.
What we're looking for:
- Proven managerial experience within a repair centre, workshop or IT engineering setting.
- Strong leadership and team development skills.
- Excellent organisational skills with the ability to problem solve.
- Strong customer service and communication skills.
- Knowledge and understanding of repair centre processes and inventory management.
- Strong familiarity of H&S principles and standards.
- Experience with inventory management software.
Salary & Benefits:
- Salary will be 50-55k depending on experience, plus excellent benefits.
- Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
- Company Pension scheme.
- Private Healthcare delivered through BUPA.
- 23 days holiday plus bank.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Friendly, outgoing, and supportive team.
- Excellent reward & recognition scheme.
- Discounted gym membership.
