Claims Handler

Claims Handler

Location:Cardiff, with hybrid working following completion of probation. Salary: £22,370 - £24,300 depending on experienceHours: 37.5 Hours working Monday to Friday

Do you have a passion for helping people and love talking on the phone?

We have a fantastic opportunity for customer-focused individuals to join our team as a Claims Handler! At NewLaw Solicitors, one of the UK’s fastest-growing law firms, we’re dedicated to delivering exceptional outcomes for our clients, and we’re looking for people like you to be part of that success.

As a Claims Handler, you'll be at the forefront of client interactions, managing calls related to small claims, uninsured losses, and more serious injuries resulting from road traffic accidents. You will be the calming, supportive presence that guides clients through the claims process, ensuring they receive exceptional service and support.

In this role, you will maintain communication via phone, where your ability to stay composed, professional, and empathetic will shape an outstanding client experience. Additionally, comprehensive training will empower you to not only handle calls but also actively process and advance claims during each conversation.

No two calls are ever the same, so if you love interacting with people and making a difference, this is the role for you!

Join NewLaw as a Claims Handler and enjoy some outstanding benefits......

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:

Salary- £22,370 - £24,700 depending on experience, plus potential to earn bonus. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry’s, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

About you

• A genuine passion for delivering excellent customer service.
• A friendly, professional telephone manner that makes clients feel at ease.
• Strong attention to detail and problem-solving skills.
• The ability to gather and document accurate information quickly and efficiently.
• A team player who enjoys sharing ideas and collaborating with colleagues.
• Someone looking for a long-term career with growth and advancement opportunities within NewLaw Solicitors.

Join NewLaw as a Claims Handler and enjoy some outstanding benefits.....

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:

Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

About us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.