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2nd Line Support Engineer
Are you a professional and ambitious IT expert looking for your next challenge? Do you thrive in a fast-paced environment and have a passion for delivering top-notch technical support? If so, we want you on our team!
We are a proactive IT support company seeking an experienced IT Support Specialist to become a vital part of our dynamic support team. In this role, you will work closely with a wider team, providing essential support to our clients both remotely and face-to-face. You'll play an integral role in ensuring our clients' hardware and software run smoothly, contributing directly to their success.
Key Responsibilities:
- Proactive monitoring of IT systems
- Installation & Configuration of hardware, software, and IT infrastructure
- Diagnosing system errors and other issues
- Help desk and incident management
- Ensuring IT support processes are followed and documented
- Troubleshooting and problem-solving to deliver exceptional customer satisfaction
- Providing onsite and remote support
Essential Skills:
- Active Directory
- Microsoft Exchange 2007 - 2019
- Microsoft 365
- Microsoft Teams
- VMware
- WatchGuard Firewalls
- ESET Anti-Virus
- Azure
- Networking
- Windows Server 2012 - 2022
If you're ready to take your career to the next level and join a company that values your expertise, apply today!
