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Service Team Manager
Our client, a market leader in Mechanical Service & Maintenance, is renowned for both industry excellence and for being an outstanding employer.
They are now seeking a Service Team Manager to lead, coach and develop a high-performing service delivery team. This key leadership role is at the heart of the organisation, overseeing planning, scheduling and implementation of maintenance activities to ensure smooth operations and outstanding service delivery.
The ideal candidate will have proven expeirence within a similar, service lead setting such as engineering, facililties management, maintenance etc.
What’s On Offer
Permanent contract
Salary: £40,000 (negotiable depending on experience)
Benefits:
25 days holiday + bank holidays
Pension scheme
Death in service cover
Private medical insurance
On-site parking
Key Responsibilities:
Lead a team of service co-ordinators within a fast-paced engineering, service and maintenance environment.
Oversee job scheduling, engineer and subcontractor coordination and service contract renewals.
Manage operational workflows using business systems.
Handle job costing, invoicing, and financial reporting to ensure efficiency and profitability.
Ensure strong communication between engineering teams and service operations.
Drive completion of work in progress (WIP) and aged debt resolution.
Monitor stock levels and parts ordering to support job scheduling.
Ensure compliance with health & safety, quality, and company policies.
Identify process improvements and drive efficiency within the service team.
Requirements:
Experience as a Team Manager or Senior Co-Ordinator within service delivery management ideally within an engineering, maintenance, facilities or hire desk setting
Strong IT skills, including Windows and Microsoft Office.
Strong leadership and organisational skills in a technical or operational setting.
Ability to manage multiple workflows, problem-solve and work under pressure.
Proactive and customer-focused, with excellent communication and stakeholder management skills.
JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.
Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
