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Providing professional customer service and guidance to employees and managers on HR policies and procedures you will manage the HR Helpdesk, ensuring a seamless and positive experience for all. You will play a crucial role in the employee lifecycle, from onboarding new joiners to offboarding departing employees.
- Administer the HR ticketing tool and shared inbox, ensuring efficient and timely responses to all inquiries.
- Process and communicate employee data, including contractual offers and changes.
- Maintain the accuracy of the HRIS (Workday) and support the company's reward schemes.
- Prepare standard and ad-hoc reports, and contribute to the development and maintenance of HR procedures, policies, and work instructions.
- Collaborate with the wider HR team, providing support for key projects, disciplinary hearings, grievances, and mandatory collective bargaining activities.
- Previous experience working within a busy HR function, with a proven track record of delivering excellent customer service.
- Familiarity with the Workday HRIS system, and a keen eye for detail to ensure the accuracy of all data.
- Strong written and verbal communication skills, with the ability to prioritise, multitask, and maintain a process improvement mindset.
