- Greeting and assisting visitors in a professional and friendly manner
- Answering and directing phone calls efficiently
- Managing meeting room bookings and ensuring rooms are set up to company standards
- Handling incoming and outgoing post and parcel distribution
- Keeping internal records and CRM systems up to date
- Addressing client queries and complaints, escalating issues as needed
- Supporting the promotion of company services to visitors and callers
- Reporting maintenance issues and assisting with centre operations
- Previous experience in a receptionist or administrative role
- Strong customer service and communication skills
- Proficiency in Microsoft Office and CRM systems
- A professional, confident, and welcoming manner
- The ability to multitask and remain organised in a fast-paced environment
- A proactive approach with the ability to work independently and as part of a team
- A key role in a supportive and professional business setting
- Competitive salary and benefits package
- A workplace focused on excellent customer care and service