Client Service Advisor

Client Service Advisor

Chester - office based role

Contract until 31st December 2024 (Scope to extend)

38,000 per annum PAYE

Are you passionate about delivering exceptional client service and navigating treasury services? Join our high-profile banking client's Chester team as a Treasury Client Servicing Advisor and become a trusted advisor for our varied multi-national client base. If you have a client-first approach and a dedication to providing market-leading service, we want to hear from you!

Role Description

The EMEA Client Service Team works with a varied multi-national client base, and you'll be responsible for navigating their cash management and treasury services on their behalf. You will establish yourself as a trusted advisor to your dedicated portfolio of clients, whilst liaising with internal teams and stakeholders. If you have a natural client-first approach and a passion for delivering a market-leading service, we want to hear from you!

Key Role and Daily Tasks

• Support clients with all aspects of their treasury movements, managing expectations with regular updates.
• Provide front-line support, navigating all internal partnerships and activities throughout the enquiry.
• Form client relationships through regular verbal communication, understanding the clients' business and priorities.
• Provide advice to clients through analysis, identifying operational efficiencies, repair reduction, and self-service opportunities.
• Tailor your service approach according to client needs to influence positive client satisfaction survey responses.
• Resolve conflicts while appropriately escalating concerns that may jeopardise client experience.
• Leverage industry and product knowledge to deepen client relationships and mitigate risk.
• Partner with internal teams such as Sales, Product, Operations, Technical Support, and Fulfilment to provide seamless delivery to the client.

Skills & Qualifications

• Experience in client service or client-facing roles.
• Experience gained within financial services or investment banking.
• Effective verbal and written communication skills.
• An appetite to evolve and contribute to a continued excellence environment.
• Influencing skills to provide a timely resolution for the client.
• Understanding of cash management and/or treasury products and clearings.
• Fluency in a major European language in addition to English. (desirable)

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.