- Managing own caseload of Liability Claims and workflow in a proactive manner, escalating where necessary
- Ensuring targets and SLAs are achieved
- Liaising with insurers, brokers, clients and policy holders
- Ensuring insurance principles are adhered to
- Perform ad-hoc tasks as required and directed from the Team Manager including meeting preparation, maintaining spreadsheets and basic system reporting
- Must have ACII qualification
- Liability claims experience (EL/PL) is imperative
- Strong negotiation skills developed in a claims environment
- Strong attention to detail, able to spot problems and provide solutions
- Excellent communications skills, written and verbal