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Tittle: Operations Support Analyst / Messaging Ops Support Engineer
Contract Length: 12 Months
Location: Chester (3 days onsite per week)
Working Pattern: Full Time (need out of hours support)
Rate: Highly competitive rate available for suitable candidates
Are you ready to make an impact in the Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst / Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you!
Required Skills & Experience:
- Experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice
- Persistent chat - symphony linux based - in the cloud.
- Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.
- Experienced in infrastructure to support symphony.
- Strong experience in Microsoft PowerShell and other scripting technologies.
- Proficiency with monitoring tools such as Splunk and SCOM.
- Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat
- Solid understanding of Active Directory, SQL databases, and networking technologies.
- Experience with Linux servers and virtual platforms.
- Excellent problem-solving skills with a knack for troubleshooting.
- Strong communication skills to effectively interface with key software and hardware partners.
- Experience with ITIL principles and incident, change, and problem management disciplines is a plus.
Key Responsibilities:
- Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations.
- Handle critical client escalations and oversee production changes and infrastructure deployments.
- Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.
- Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.
- Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.
- Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention.
- Provide on-call support, covering nights and weekends as needed.
Desired Skills:
- ITIL Certification is a plus!
Why Join Us?
- Be part of a vibrant team dedicated to innovation and excellence.
- Work in a supportive environment that encourages professional growth.
- Enjoy a highly competitive rate and additional perks that come with this role.
If you're excited about the prospect of supporting a cutting-edge Unified
Communications environment and possess the skills we're looking for, we want to hear from you! Join us in making a difference and enhancing our operational capabilities.
Apply now to seize this fantastic opportunity! Your future awaits!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
