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- Monitoring service provision - ensuring gaps and under contract hours are resolved and
- resources are being maximised with regards to impact on overall delivery of hours.
- Co-producing and implementing strategic plans for the delivery of services for unpaid
- carers in alignment with the business plan.
- Leading and motivating a team of professionals providing guidance, coaching and support.
- Attending team meetings and present when required.
- Taking part in a second tier Out of Hours roster, working collaboratively with the other Senior Service Managers to ensure adequate cover is in place.
- Leading with investigations into and HR/Employee Relations concerns within the team.
- Building and maintaining strong relationships with colleagues/stakeholders and external bodies.
- Working alongside the Training and Compliance Manager to ensure overall compliance in your sector ensuring that all documentation is reviewed and current in line with the client’ needs.
- Working with Recruitment Coordinator regarding requirements within your area of responsibility.
- Confidently taking lead in safeguarding concerns and liaise with the appropriate representatives to ensure a safe and thorough approach.
- Attending weekly ‘in office’ days with Service Managers to ensure a robust and clear approach to operational management.
- Submitting comprehensive performance reports detailing your team's performance.
- Taking lead in the interviewing and recruitment of Service Managers and other staff where required.
- Attending networking events where required.
- Dealing with any pay queries relating to the field staff and line management responsibilities.
- Proactively rectifying any invoice queries from unpaid carers.
- Completing monthly themed audits of sector
- The willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care within three months. Funded by the organisation.
- Care Certificate and knowledge of CQC regulations and Health Care Act
- Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions.
- Excellent verbal and written communication skills.
- Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
- Experience of participating in or leading formal processes, e.g. disciplinary or absence management processes.
- Knowledge of safeguarding protocols and experience of handling safeguarding concerns.
- Full UK driver’s licence with use of a roadworthy car with business insurance
- Willingness to travel throughout Surrey.
- Participation in safer recruitment checks involving past employers and the Disclosure and Barring Service.
