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Your new role
You will be responsible for supporting the induction and training of new staff, compliant management - end to end process handling, supporting the Customer Service Team Leader in identifying the root causes of recurring issues in order to prevent future occurrences and improve customer service, providing the highest possible level of customer service through listening to the customer and understanding their needs, working closely with colleagues in other departments to ensure that disputes are dealt with in accordance to the current customer service priorities and guidelines and log customer complaints/ disputes and investigate thoroughly. The hours for the position are Monday to Friday 08:00 to 17:00 and it is full-time office based.What you'll need to succeedYou will need to have previous experience in complaint handling and resolution, have experience in invoicing and credit notes, have the ability to manage your own workload in a high volume environment, have strong communication skills and be customer focused.What you'll get in returnYou will have a permanent position working for a large organisation and you will receive an annual salary of £30,000 per annum.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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