Complaints Administrator

Reed

Posted 10 hours ago, valid for 23 days

Coventry, West Midlands CV6 3GN

£20,000 - £24,000 per annum

Part Time

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Sonic Summary

This is a temporary hybrid position based at the Warwick Science Park, lasting until March 2025.
Candidates must have previous experience working in a complaints environment.
The role requires strong skills in database input, Microsoft Office (particularly Word, Excel, and Outlook), and excellent word processing abilities.
Good customer service skills and effective communication are essential for enhancing the service user experience.
The salary for this position is competitive, but specific figures are not mentioned; relevant experience is required for consideration.

A temporary position upto March 2025

This is a hybrid role, three days from home and two days in the office at the Warwick Science Park.

Previous experience of working in a complaints environment is essential.

Skills to be demonstrated:

Ability to input onto databases accurately and in a timely manner and a good level of numerical

ability

Ability to use a wide range of Microsoft Office packages particularly in the areas of Word, Excel and Outlook
Excellent word processing skills and a good working knowledge and comprehension of written English, including correct grammar.
Good customer service and care skills, with a commitment to continuously improving the service user experience.
Good listening and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience.

For further details please contact Alison Cowdrill in the Reed Milton Keynes Office

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Complaints Administrator

Customer service representative

Customer service representative

Customer Service Representative