IT Technician

In Technology Group Limited

Posted a day ago, valid for 16 days

Coventry, West Midlands CV6 3GN

£24,000 - £28,800 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The role is for an IT Technician - 2nd Line Support at a law firm located in Coventry.
The position offers a salary of £35,000 per annum.
Candidates should have proven experience in a 2nd line support role, ideally within a professional services environment.
Key responsibilities include resolving hardware and software issues, managing escalations, and supporting internal users.
Strong knowledge of Windows OS, Office 365, and exceptional troubleshooting skills are required.

Role:IT Technician - 2nd Line Support (Law Firm)Location: CoventrySalary: £35,000 per annum

Are you an experienced IT Technician with a knack for problem-solving and a commitment to excellence in IT support? Our prestigious law firm in Coventry is looking for an internal IT Technician to join our team and provide top-tier 2nd line support. This is a fantastic opportunity to work in a professional environment where your technical skills will directly contribute to the efficiency of our legal teams.

Role Overview:

As an IT Technician, you'll be responsible for delivering 2nd line support to ensure smooth operations across the IT infrastructure. You'll manage escalations, troubleshoot hardware and software issues, and deliver outstanding service to internal clients. This role is essential in supporting the firm's IT systems, enabling our staff to work efficiently and without interruption.

Key Responsibilities:

Provide 2nd line support to resolve hardware and software issues for internal usersSupport and troubleshoot desktop, laptop, and mobile device issuesAssist with network connectivity, printer setups, and peripheral devicesCollaborate with the IT team to manage escalations from the 1st line support teamDocument and manage support tickets, ensuring timely resolution and clear communicationParticipate in continuous improvement initiatives to streamline IT processes

Key Requirements:

Proven experience in a 2nd line support role, ideally within a professional services environmentStrong knowledge of Windows OS, Office 365, and networking fundamentalsExceptional troubleshooting and problem-solving skillsExcellent communication skills, with the ability to support non-technical usersFamiliarity with law firm-specific software (advantageous but not essential)

Does this sound like the role for you?

Apply now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks