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Job Opportunity: IT Support Technician
Location: Leicester Road, Mill Road Industrial Estate, Rugby, Warwickshire, GBR, CV21 1BD
Contract: 6 months (Start 18/11/24)
Clearance: SC (Security Clearance) required prior to start
Hours: Full-Time, 40 hours per week, Mon-Fri (8 hours/day)
Are you an IT professional with a passion for problem-solving and delivering exceptional support? Our Client is seeking a dedicated ITSupport Technician to join our team in Rugby. This role offers the chance to work in a dynamic environment, providing critical on-site technical assistance to support their operations.
Key Responsibilities
- Technical Support: Provide on-site troubleshooting and support for PCs, laptops, printers, mobile devices, and peripherals.
- Installation & Configuration: Install, configure, and upgrade operating systems and software applications; manage user accounts and permissions.
- User Assistance: Promptly respond to service tickets and user inquiries, ensuring smooth daily operations.
- Documentation: Maintain detailed records of support activities and resolutions within the helpdesk system.
- Collaboration: Work closely with IT and cross-functional teams to ensure seamless support across the company.
- Security Compliance: Uphold security standards and company policies in all systems.
- Experience: Proven background in deskside support, helpdesk, or a similar technical support role.
- Technical Skills: Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
- Problem-Solving: Excellent analytical and troubleshooting abilities with a proactive approach.
- Communication: Clear verbal and written skills; able to explain technical concepts to non-technical users.
- Customer Service: A customer-centric attitude and commitment to providing high-quality support.
- PAYE or Umbrella Pay
- Weekly Pay
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
