Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry,DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to FridayRATE: £13.28 per hourTEMP-TO-PERMAIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market.SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checksTHE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environmentQUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to businessCHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issuesIMMEDIATE STARTS
Back to searchPart Time Administrator
Pertemps Coventry
Posted 21 hours ago, valid for 15 days
Coventry, West Midlands CV6 3BF, England
Part Time
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Sonic Summary
- Pertemps is seeking Customer Support Advisors for a well-known distribution center in Coventry, with part-time hours from 9.30am to 14.30pm, Monday to Friday.
- The position offers a competitive rate of £13.28 per hour and requires a minimum of 12 months of experience in a similar customer service role.
- Advisors will be responsible for providing information and support to customers regarding deliveries and services, ensuring a high standard of service.
- Candidates should possess strong communication skills, attention to detail, and the ability to adapt to various customer personalities while managing multiple tasks in a fast-paced environment.
- An immediate start is available for those who meet the qualifications, which include a GCSE in English Language and a commitment to customer satisfaction.
