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Income Officer

Adecco
Posted 12 hours ago, valid for 14 days
Location

Croydon, Surrey CR0 9XF, England

Salary

£20.74 - £26.9 per hour

Contract type

Part Time

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Sonic Summary

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  • The Local Authority in Croydon is seeking an Income Officer for an initial 3-month contract, fully office-based at Bernard Weatherill House.
  • The position offers a pay rate of £20.74 per hour PAYE or £26.90 per hour umbrella, with a commitment of 36 hours per week from Monday to Friday.
  • The role involves maximizing rent and service charge income collection for approximately 1000 tenants, and requires extensive customer contact and income recovery experience.
  • Candidates should possess advanced knowledge of the legal and financial frameworks related to social housing, as well as experience in debt recovery environments.
  • The ideal applicant will have a minimum of several years of relevant experience in income recovery and customer service.

Client

Local Authority in Croydon


Job Title

Income Officer


Pay Rate

20.74 an hour PAYE/26.90 an hour UMBRELLA


Hours

36 Hours a week (Mon-Fri)


Duration

Initial 3 Month Contract


Location

FULLY OFFICE BASED- Bernard Weatehrill House,Croydon 5 DAYS A WEEK


Description

Job Purpose:

>To maximise the collection of rent and service charge income for a patch of approximately 1000 secure and non-secure Council tenants.
To ensure that arrears collection methods and debt advice services to tenants are delivered in a sensitive and customer-orientated manner.

>To undertake all aspects of arrears recovery on accounts up to and including legal action; including home visits, giving evidence at court and attendance at evictions.

Key Deliverables:
*
Initiation of arrears recovery action.
*
Negotiating suitable arrears repayment terms with tenants/and or their representatives.
*
Identifying and recommending suitable cases for repossession to the Income Manager.
*
Identifying and recommending cases of suspected housing fraud for referral to the Tenancy audit team.
*
Assessing and monitoring the needs of vulnerable customers, making appropriate referrals to partners such as Social Services, Welfare Benefits, Debt Advice, Housing Benefits etc.
*
Assessing the financial and vulnerable circumstances of new tenants by making appropriate referrals to specialist support service providers and deliver initial advice & support to new tenants to prevent homelessness.
*
Working closely with key partners, including, where appropriate undertaking joint visits to ensure all relevant assistance is provided to tenants in arrears to prevent homelessness.

Experience
*
Customer Contact Experience - Extensive experience of dealing effectively with members of the public face-to face, over the telephone and via correspondence.
*
Income Recovery- Extensive experience of working in an income/debt recovery environment using IT systems and databases, in addition to processes and procedures including welfare benefits and pre-action protocol.
Knowledge and Skills
*
Advanced knowledge of the legal and financial framework within which a social housing income service is provided.
*
Advanced knowledge of the Housing Act 1985 legal requirements in relation to the letting of tenancies and the processes governing the rent accounting of social housing accommodation, garage lettings, and the administrative procedures that support these functions.
*
Advanced knowledge of financial management systems and the budget monitoring process.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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