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- Location:Ā Darlington (Hybrid)
- Job Type:Ā Full-time, PermanentĀ
- Salary:Ā Competitive, dependent on experience
Join our dedicated team as a Pension Administrator, where you will play a crucial role in managing the administration of theĀ Pension Scheme and other third-party clients. This position is ideal for individuals who are customer-focused and excel in a dynamic, fast-paced environment. You will be instrumental in ensuring the smooth operation of pension administration and contributing to our commitment to securing our membersā futures.
Day-to-Day of the Role:- Serve as the first point of contact for pension-related inquiries, providing timely and accurate responses to members and clients.
- Handle various administrative tasks including payroll, bereavements, correspondence, complaints, complex calculations, and data capture related to retirements and transfers.
- Work closely with the Employer Support and Administration Services teams to ensure seamless scheme administration.
- Maintain high standards of communication, interacting professionally and compassionately with members and colleagues via telephone, email, and post.
- Ensure compliance with all regulatory requirements and internal policies.
- Proven experience in pension administration, particularly with defined contributions.
- A minimum of 2 years of relevant pension knowledge.
- Excellent written and verbal communication skills.
- Ability to work effectively under pressure and meet tight deadlines.
- Strong commitment to quality and attention to detail.
- Passion for delivering excellent customer service.
- Legal right to work in the UK (Note: This role is not eligible for visa sponsorship).
- 28 days annual leave plus bank holidays.
- Generous annual bonus plan.
- Membership of the Railways Pension Scheme with a pension for life and a lump sum upon retirement.
- 4x Life Assurance cover.
- Private Medical Insurance.
- Employee assistance programme.
- Health cash plan.
- Eye care vouchers and flu vaccination.
