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Debt Collection Assistant Parking Industry
Location:Daventry
Salary:Competitive (based on experience)
Hours:Full-time (flexible working arrangements may be considered)
About Us
We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-orientedDebt Collection Assistantto join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner.
Key Responsibilities:
- Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans.
- Handle incoming and outgoing calls, emails, and correspondence related to debt recovery.
- Maintain accurate records of customer interactions and payment agreements in the companys database.
- Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation.
- Provide excellent customer service by handling disputes professionally and empathetically.
- Assist in generating reports on debt recovery progress and outcomes.
About You:
- Previous experience in debt collection, customer service, or a related field (experience in the parking industry is a plus).
- Strong communication and negotiation skills, with the ability to handle challenging conversations effectively.
- Excellent attention to detail and a high level of accuracy in record-keeping.
- Knowledge of relevant regulations and compliance in debt recovery (e.g., FCA guidelines) is desirable.
- Proficient in Microsoft Office and comfortable using CRM systems.
- A team player with a proactive approach and the ability to work independently.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career growth within the organisation.
How to Apply:
If youre ready to take on a rewarding role in the parking industry and contribute to a dynamic team, wed love to hear from you. Please click to apply!
Join us and help drive our success in the parking industry!
