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- Lead and manage a team of 11 pension professionals, ensuring service standards and targets are met.
- Act as the escalation point for complex pension benefit queries.
- Ensure compliance with the Local Government Pension Scheme (LGPS) regulations and wider pensions legislation.
- Drive continuous improvement across processes and service delivery, implementing change where needed.
- Develop staff knowledge and capabilities through training, coaching and performance management.
- Oversee responses to complaints, disputes and escalations, ensuring learning is embedded.
- Contribute to fund-level planning, project implementation and service transformation initiatives.
- Provide expert guidance and training to employers, members and stakeholders.
- Significant experience in administering a large defined benefit pension scheme, ideally LGPS.
- CIPP Foundation Degree / PMI Diploma (or equivalent pensions qualification).
- Proven experience managing, coaching and developing a high-performing team.
- Strong understanding of pension regulations, policies and associated legislation.
- Excellent communication, analytical and interpersonal skills.
- Experience working with pension systems (ideally Altair) and Microsoft Office suite.
- Proactive, solution-focused mindset with the ability to lead change.
