Back to search
- Annual Salary: £23,600 + £5,200 Area Allowance
- Location: Dorking
- Job Type: Permanent, Full-time (Part-time options available)
Join the team as a Customer Consultant in the Dorking branch and be part of a rewarding environment that values exceptional customer service and community support. This role is perfect for someone passionate about helping others and providing tailored solutions to customer needs.
Day-to-day of the role:- Engage directly with customers to understand their needs and provide tailored solutions, enhancing their overall experience.
- Support customers across various channels including in-branch, online, and via phone, ensuring a seamless service experience.
- Proactively reach out to customers to offer support and solutions, anticipating their needs and exceeding their expectations.
- Maintain accurate and up-to-date records of customer interactions and transactions, ensuring all customer information is current and well-organised.
- Adhere to all company policies and standards, while receiving comprehensive training to stay updated on all new procedures and services.
- Proven face to face customer service experience, ideally in customer care, retail, hospitality, or related fields.
- Strong team player with excellent time management skills.
- Highly adaptable and eager to take on new challenges and grow within the company.
- Excellent communication skills, capable of handling various customer interactions confidently and effectively.
- Competitive salary package including a £5,200 area allowance.
- Attractive bonus scheme.
- Generous annual leave starting at 25 days plus bank holidays.
- Pension contributions to secure your future.
- Opportunities for professional development and career advancement.
To apply for this Customer Consultant position, please submit your CV and a cover letter detailing your customer service experience and why you are passionate about this role.
