IT Support

Meraki Talent Limited

Posted 4 days ago, valid for a month

Dundee, City of Dundee DD4 9FA

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

An established IT consultancy in Dundee is seeking a 2nd Line IT Support Technician for a permanent position with hybrid working options.
The role involves providing technical assistance for PCs, laptops, and server infrastructures, as well as diagnosing issues related to Windows operating systems and Microsoft 365.
Candidates should have up to 2 years of experience in a relevant IT support position and possess expertise in PC & Laptop hardware, Windows OS, and Microsoft 365.
The position offers dedicated training time, including Microsoft and security training, and emphasizes a customer-centric approach to resolving technical issues.
Salary details were not specified in the job listing.

2nd Line IT Support Technician Permanent Dundee (Hybrid Working) Posted Tue 01/10/24CVs ASAPStart Date ASAPAn established IT consultancy is seeking an experienced IT Support Desk Engineer to join their growing team in Dundee. The company works closely with a loyal and diverse client base to align their IT infrastructure with their business goals.In this role, you’ll join a collaborative Support Team, providing excellent service and solving technical issues for clients. If you are passionate about technology and eager to progress your career, this role offers dedicated training time, including Microsoft and security training.Key Responsibilities 2nd Line IT Support Technician

Provide technical assistance across PCs, laptops, and server infrastructures
Diagnose and fix problems related to Windows operating systems and Microsoft 365
Utilize security tools such as antivirus/endpoint detection, spam, and web filters to ensure system integrity
Address fundamental networking configurations, including DHCP and DNS settings
Ensure a customer-centric approach in managing and resolving technical issues

Background 2nd Line IT Support Technician

Experience in a relevant IT support position up to 2nd line
Expertise in PC & Laptop Hardware and Windows Operating Systems
Experience with Microsoft 365 use and support
Excellent customer service and communication skills

Rory wants: IT Support, 2nd Line, IT Technician, IT Please see our website page headed (eg) ‘Privacy Notice’ for an explanation about how we use information we collect about you’

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