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Service Advisor - koda

West End Garage ORG
Posted 24 days ago, valid for 18 days
Location

Dunfermline, Fife KY11 7EG, Scotland

Salary

£35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position available is for a Service Advisor at Škoda in Sighthill, Edinburgh, offering a salary of over £40,000 per annum based on performance.
  • Candidates must have at least 2 years of experience working as a Service Advisor within a dealership environment.
  • The role involves ensuring efficient operation of the service department, maximizing customer satisfaction, and meeting workshop profitability targets.
  • Key responsibilities include customer interaction, job pricing, workshop planning, and invoicing.
  • The company offers a supportive work environment with opportunities for career progression and benefits such as a pension and access to a car scheme.

Service Advisor - Škoda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of £40,000 per annum on target earnings dependant on performance in the role

West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.

The ideal candidate for this role will have at least 2 years' experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.

You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.

Are you the right person for the job?

  • Able to adapt to in house system
  • Experience in a similar role within an automotive environment
  • Experience of working within a customer service environment
  • Strong administration skills
  • Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
  • Excellent communication skills
  • Ability to work to deadlines and timeframes
  • Flexible and adaptable approach
  • Full UK Driving Licence
  • Eligible to work in the UK

What will your role look like?

  • Dealing face to face with customers
  • Ensuring that customers are given exceptional levels of service
  • Using specialised software be required to price jobs and upsell
  • Dealing with phone calls quickly and efficiently
  • Plan the workshop day
  • Ensuring that you maximise workshop efficiencies and profit
  • Invoicing and taking payment from customers
  • Keeping the reception area tidy

What can you expect in return?

  • Company pension
  • Access to car scheme

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.