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Product Manager - Travel Insurance Location: Hybrid - 2 days office, 3 days WFH
Lloyd Recruitment Services is delighted to be partnering with a leading organisation in search of a Product Manager - Travel Insurance to join their Insurance and Financial Services team. This is a key role, offering the chance to shape and enhance the performance of travel insurance products while ensuring exceptional customer experiences.
What's in it for you?
- Salary: £45k - £50k
- Hours: Monday to Friday, 9am-5pm (35-hour week)
- Outskirts of Crawley
- Hybrid working - 2 days in the office, 3 days WFH
- 25 days holiday plus bank holidays
- Company pension
- Private medical insurance
- Free on-site parking
- Retailer discounts
- Career progression opportunities
- Training and upskilling
The Role:
You'll lead and develop a team of Product Support Executives, ensuring the delivery of technical, administrative, and product support. Key responsibilities include:
- Leading and coaching a high-performing team to achieve objectives and enhance customer service
- Managing technical and customer queries, assisting the contact centre during busy periods, and resolving escalations
- Ensuring all customer-facing and internal materials, such as policy wordings, FAQs, training guides, and marketing content, are accurate, compliant, and easy to understand
- Conducting competitor analysis, identifying opportunities for improvement, and delivering actionable insights
- Reviewing and approving marketing activity for technical accuracy and compliance with FCA regulations
- Representing the department at exhibitions, events, and member forums
- Maintaining personal and team compliance with FCA requirements, including completing CPD
Process Improvement:
- Implementing reporting systems to track and analyse workload
- Identifying trends and areas for improvement from data, customer feedback, and contact centre engagement
- Optimising workflows to increase efficiency and reduce costs
- Delivering enhanced member understanding and better customer experiences
Technical Skills Required:
- Proficient in Google Suite (Docs, Slides, Sheets) or Microsoft Office (Word, PowerPoint, Excel)
- Strong analytical skills to create and present detailed reports
- Familiarity with CRM systems and insurance-related platforms (preferred)
- Excellent writing skills for drafting policy documents, customer communications, and technical materials
- Knowledge of FCA compliance and risk management processes
About You:
- Proven experience managing teams, delivering results, and improving operations
- Expertise in travel insurance or personal lines insurance, including policy structures and underwriting
- Strong skills in writing and reviewing technical documentation and marketing materials
- Highly organised, with the ability to manage multiple tasks and prioritise effectively
- Knowledge of travel insurance is highly desirable
- Excellent communication and stakeholder management skills
Salary & Additional Benefits:
- £45k-50k depending on experience
- Refer a friend and receive a retail voucher of your choice up to the value of £500 (Full details available on our website)
Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
