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Senior Service Co-ordinator

Clearwater People Solutions Ltd
Posted 5 days ago, valid for 7 days
Location

East Grinstead, West Sussex RH19 4LZ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Senior Service Coordinator is needed for a specialist in air conditioning, offering a salary of £35,000 to £45,000 per year.
  • Candidates should have at least 3 years of coordination or scheduling experience within the HVAC sector, Facilities Maintenance, or Contract management.
  • The role involves overseeing the Service calendar, scheduling maintenance visits, and ensuring service level agreements are met.
  • Additionally, the Senior Service Coordinator will act as an account manager, provide feedback to clients, and manage contract billing.
  • Strong attention to detail, IT skills, and experience with accounting software are essential for this position.

CHECK THIS OUT!Senior Service Coordinator Wanted!Our client, a specialist in air conditioning, is currently recruiting for a Senior Service Coordinator to join their expanding and forward-thinking team. The Senior Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are being met.Key Responsibilities for the Senior Service Coordinator

  • To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
  • Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
  • Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
  • Attend reactive client calls and meetings as required.
  • Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
  • Process quotations, invoices and purchase orders and using the company using the company accounts software.
  • Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
  • Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.

Key Experience for the Senior Service Coordinator

  • Coordination or scheduling experience within either HVAC sector, Facilities Maintenance or Contract management in small works engineering is required.
  • Experience dealing with a range of stakeholders with a diplomatic and professional approach.
  • Strong attention to detail to check reports, produce invoices and quotes
  • Strong IT skills and experience of using accounting software is preferable.

Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.