- Respond to customer inquiries via phone and email
- Dealing with an inbound call in a fast-paced environment
- Assist customers with varied queries and do your best to resolve as a 1st fix solution
- Maintain accurate customer records and document all interactions
- Collaborate with other departments to resolve customer issues promptly
- Ensure customer satisfaction through positive, professional interactions
- Liaise with engineers where necessary
- Stay up to date with product knowledge, regulations and company policies
Back to searchCustomer Service Advisor
Dynamite Recruitment Solutions Ltd
Posted a day ago, valid for 15 days
Eastleigh, Hampshire SO53 4DG, England
Full Time
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Sonic Summary
- The position is for a Customer Service Advisor in Chandlers Ford, offering a full-time, permanent role with a salary of £23,800.
- The company is a leading national provider of fire and security solutions, known for delivering exceptional service and reliable systems.
- Candidates should have a passion for driving excellence and be prepared to handle customer inquiries via phone and email in a fast-paced environment.
- The role involves assisting customers with varied queries, maintaining accurate records, and collaborating with other departments to resolve issues promptly.
- Applicants are encouraged to apply if they are interested in receiving structured training and support in a dynamic work environment.
