- Answer incoming calls from customers
- Provide information to customers and assist where possible
- Log details on systems ensuring accuracy at all times
- Liaise with internal and external stakeholders as required
- Make outbound calls to customers to update them on their case
- Any other tasks as required
Back to searchCustomer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, 1100 - 1900Duration: Until January 2025Pay: £13.48 per hourImmediate StartAbout the Role:As a Customer Service Advisor within the Repairs Department, you will be the first point of contact for customers. Your primary responsibility will be to provide excellent customer service by handling inbound calls effectively and efficiently.Key Responsibilities:
Customer Service Advisor
Pertemps Scotland
Posted 15 days ago, valid for 7 days
Edinburgh, City of Edinburgh EH105BP, Scotland
£24,000 - £28,800 per annum
Part Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The position is for a Customer Service Advisor in a call center located in central Edinburgh.
- The role involves handling inbound calls, providing information to customers, and logging details accurately.
- The job offers a pay rate of £13.48 per hour and is temporary until January 2025.
- Candidates should have a proven track record in customer service and strong communication skills.
- The working hours are Monday to Friday from 11:00 AM to 7:00 PM, and experience in customer service is required.