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Customer Service Advisor

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Posted 12 days ago, valid for 7 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Customer Service Agent who values helping others over profits and has a strong customer service background.
  • The role involves managing customer inquiries, liaising with local authorities and subcontractors, and ensuring service levels are met according to SLAs and KPIs.
  • The position offers a salary of £23,200, with potential bonuses of up to £1,700 every six months.
  • Candidates should have experience in customer service, particularly with vulnerable customers, and possess strong problem-solving skills.
  • The job is based in Edinburgh City Centre with hybrid working options, and the start date is in December 2024.

Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Customer Service Agent requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each. The role of a Customer Service Agent is very varied and comes with its challenges, but it is very rewarding in the work that you do. The salary for this role is £23,200 however also can receive bonus every 6 months up to £1700 a time on top of salary.Working Hours - Monday to Friday - 9am - 5pmStart date - December 2024

Location - Edinburgh City Centre - Hybrid workingAlongside this your main responsibilities includes:* Manage incoming customer queries* Provide factual and relevant advise to customers* Ensure that your individual targets are met, and that excellent customer service is maintained.Ensuring all individual targets are met, whilst maintaining excellent customer service* Proactively identify suggestions to improve service delivery* Manage all complaints and appeals within SLA timescalesAlthough our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset:* Customer Service Experience* Experience of dealing with vulnerable customers (would be to your advantage)* Experience of general administrative duties* A problem solver who puts the customer first and seeks answers * Ability to explain complex issues in a simplified manner* A team Player* Wants to help peopleThis opportunity is always highly sought after so only those who meet the above requirements will be considered, if this is you and you are interested then apply now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.