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IT Support Engineer

Careers Plus
Posted 16 days ago, valid for 7 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for an IT Support Engineer to provide technical support in our Edinburgh studio, requiring on-site work.
  • The role involves front-line desktop support, user account management in Office 365, and hardware configuration for new team members.
  • Candidates should have at least 2 years of experience in IT support and proficiency in PowerShell and Office 365 management.
  • The position offers a salary of £30,000 to £35,000 per year, depending on experience.
  • Ideal applicants will have strong communication skills and a customer-focused approach.

IT Support EngineerEdinburgh On-site Working Required

Role Overview

We’re seeking an IT Support Engineer to provide essential technical support across the studio. Reporting to the IT Service Manager, you’ll handle front-line desktop support, assist with IT projects, and ensure smooth daily operations.

Key Responsibilities
  • Deliver first-line technical support for users via Helpdesk and Teams.
  • Manage and set up user accounts in Office 365, Perforce, and Atlassian tools.
  • Set up workspaces and configure high-end hardware for new team members.
  • Maintain the asset inventory, handling new hardware as it arrives.
  • Troubleshoot hardware/software issues, and replace or upgrade components as needed.
  • Support IT equipment in meeting rooms to ensure seamless functionality.
  • Assist with IT project tasks and engineering needs as required.
Requirements
  • Proficient in PowerShell and Office 365 management.
  • Experience with G Suite/Office 365 migrations.
  • Basic networking knowledge and experience building high-performance PCs.
  • Strong command of Windows
  • Exposure to Linux and macOS is a plus
  • Excellent communication and a customer-focused approach.
  • Ability to research and resolve issues independently.

If you're passionate about IT support and ready to contribute to a creative team, apply today!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.