Customer Service Administrator

Our client is looking for a Customer Service Administrator to join their passionate team. You will assist clients to reach their goals by offering reliable, innovative solutions tailored to their needs.

• Based in Egham
• £24,000 - £28,000 (DOE)

Job Description:

• Gain a deep understanding of the product suite and develop effective troubleshooting skills.
• Deliver first and second-line support for Telephony, Mobile, and Broadband customers, ensuring exceptional customer satisfaction.
• Maintain precise and up-to-date records of all changes within the CRM system.
• Respond to client inquiries within defined SLAs, ensuring issues are resolved promptly and efficiently.
• Handle incoming emails, tickets, and calls, prioritising and escalating issues as needed.
• Accurately process orders for numbering, telephony, and connectivity via the portal, ensuring full completeness and accuracy.
• Independently diagnose and resolve client issues, utilising available resources and tools for effective solutions.
• Coordinate hardware orders with suppliers, ensuring timely delivery and accurate inventory control.
• Provide regular status updates to the Operations Manager regarding ongoing issues and projects.
• Take on additional tasks as necessary, contributing to various responsibilities within the team in a small company environment.

Person Specification:

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively in a team setting.
• Comprehensive training will be offered, though prior knowledge of customer service, telephony, and broadband systems is beneficial.
• Strong problem-solving abilities, with a capacity to think both critically and creatively to resolve issues.
• Keen attention to detail, ensuring precision in all tasks and documentation.
• Ability to excel in a dynamic, fast-paced environment, effectively managing multiple tasks and priorities simultaneously.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.