Customer Service Administrator

Customer Service AdministratorLocation: Egham

We are looking for a motivated Customer Service Administrator to join our client in Egham! You’ll play a key role in delivering exceptional support to our customers, providing efficient solutions and ensuring satisfaction.

Key Responsibilities:

• Develop strong product knowledge and troubleshoot issues effectively
• Respond to customer inquiries through calls, emails, and tickets, ensuring timely resolutions
• Process orders for telephony, broadband, and hardware with accuracy
• Keep CRM records up-to-date and maintain high attention to detail
• Work within a collaborative team in a fast-paced environment

What We’re Looking For:

• Excellent communication and problem-solving skills
• Strong attention to detail and accuracy
• A proactive, team-oriented approach to work
• Previous experience in customer service or telecommunications is a plus (training provided)