Customer Service Representative

Hays Specialist Recruitment Limited

Posted 18 hours ago, valid for 23 days

Ellesmere Port, Cheshire CH663RL, England

Part Time

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Sonic Summary

A global leader in critical safety equipment, this company is seeking a candidate for a newly created role in Ellesmere Port.
The position involves managing customer orders, providing quotations, and ensuring timely delivery of products.
Candidates should have experience in sales administration or account management within a manufacturing environment.
The role offers an hourly rate of £14.50 plus holiday pay, with personal development opportunities and a favorable working schedule.
Ideal applicants will possess strong communication skills and a commitment to customer excellence, with no specific years of experience required.

Your new companyA global leader in their field, my client is a manufacturer of critical safety equipment and is globally recognised for their contributions to the defence industry! Your new roleA newly created role in their Ellesmere Port based facility, you will be responsible for managing a customer order book and quoting for off the shelf as well as bespoke pieces. Duties will include:

Customer account management, including quotations, sharing product knowledge and responding to enquiries
Managing customer escalations
Provide customer updates and accurate analysis of lead times
Manage orders from enquiry, through quotation, and to final delivery and beyond ensuring orders are delivered OTIF.
Working with CRM & ERP systems to analyse customer trends.

What you'll need to succeedWorking in a growing team, the ideal candidate will have:

An unwavering commitment to customer excellence
Experience working as a sales administrator / customer representative or account manager for a manufacturing business.
Refined communication skills.
Ability to prioritise and respond to changing demands.

What you'll get in returnThis temporary to permanent vacancy is a full time role based on site in Ellesmere Port. You will be able to benefit from an early dart on a Friday as your working hours will be 8:15am - 5pm Mon - Thurs, and 8:15am - 1pm on a Friday! With permanent prospects for the right candidate, there are personal development opportunities, and an attractive holiday allowance on offer. You will have an hourly rate of £14.50ph + holiday pay and be paid on a weekly basis!What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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