Technical Support Engineer - 1st Line Helpdesk and 2nd Line. Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function.IDEALLY you will be employed (or recently employed) in a Managed Service Provider (MSP) environment.Technical Support Engineer - 1st Line Helpdesk / 2nd Line - Operating within a flat management structure, the ideal candidate will:• Enjoy providing remote and telephone support to a varied client set• Have the ability to assist with project managing installations and upgrades• Have a good to very good working knowledge of PCs and Windows networking• Ideally experience of mentoring other engineers - either by example or as Team Lead.• Be a good communicator• Have a full driving licence (own vehicle preferred but not essential)Technical Support Engineer - 1st Line Helpdesk / 2nd Line - Specific Technical Experience:• Active Directory and associated Security• Windows Networking• TCP/IP• Troubleshooting Windows• Knowledge of hardware and ability to carry out repairs• Administration of Microsoft ExchangeIndustry recognised qualification(s) ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE etc.This is NOT a remote role - you will be expected in HQ (nr Barnet) 4 / 5 days per week (during probation - some flexibility thereafter)
Back to searchTechnical Support Engineer
Asset Resourcing Limited
Posted 15 hours ago, valid for 7 days
Enfield, Greater London EN2 0BY
ÂŁ28,000 - ÂŁ33,600 per annum
Full Time
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Sonic Summary
- The position is for a Technical Support Engineer specializing in 1st Line Helpdesk and 2nd Line support at a managed service provider (MSP).
- Candidates should ideally have experience working in an MSP environment and possess a good to very good working knowledge of PCs and Windows networking.
- The role requires a full driving license, with an own vehicle preferred but not essential, and involves providing remote and telephone support to various clients.
- Specific technical skills needed include knowledge of Active Directory, Windows Networking, TCP/IP, and troubleshooting Windows, along with industry-recognized qualifications such as MCP or MCSA.
- The salary for this position is competitive, and candidates should have at least 2 years of relevant experience.
