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Customer Outcomes Executive - Epsom - £29,500 - Hybrid + flexi working
Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Experience Specialist to join their fun, bubbly team on a permanent basis.
Maybe you have been working within another position where you are used to showing empathy and professionalism towards customers who may be in financial difficulty whilst prioritising excellent customer outcomes and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.
The environment is fantastic and fast paced, and this client have gone from strength to strength… they are expanding, and therefore the Customer Outcomes team needs your help!
The Benefits
- Modern offices with parking on-site
- Attractive pension scheme
- Private medical cover
- 25 days Annual Leave + Bank Holidays
- Unrivalled on-site facilities including food and gym
- Flexi working & hybrid working pattern
- Summer parties & Christmas events
- Genuine career progression
The Role:
- Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with the companies' policies and procedures.
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
- Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
- Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with the companies' policies and procedures.
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
- Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
The Person:
- Proven experience in a customer service, collections or financial services role.
- Strong understanding of Consumer Duty regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
- Self-motivated, able to work effectively under your own initiative.
- Flexible attitude towards duties.
- Keen attention to detail
- Team-orientated, able to work efficiently with other departments within the organisation.
- Strong time management and organisational skills.
- Proficiency with relevant software and CRM systems.
Please apply today to be considered for this position.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
