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Hybrid working (3 days a week in the office)
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ASAP start
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Benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)
TLP?has?been?Toyota?(GB)?PLC’s?trusted?partner?for?over?25?years.?In?this?role,?you’ll?be?employed? by?TLP?but?seconded?to?Toyota?(GB)?PLC?to?drive?transformation?across?their?network.
Job Summary:
This role involves leading and developing a team of six, coaching them and identifying growth opportunities. The position focuses on managing and improving departmental processes, service levels, and internal/external relationships - particularly with fleet partners, commercial teams, and the network - to ensure excellent customer service and sales performance.
Key Responsibilities:
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Lead and develop a team of 6.
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Drive process and service level improvements within the department.
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Manage key relationships across fleet, commercial, network, and internal teams.
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Use data to support performance reporting and identify service enhancements.
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Support the Localisation Manager with commercial reviews and reporting.
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Understand and improve the full order progression journey from partner to end driver.
Required Experience:
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Strategic and creative thinker with a proven track record of driving change.
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Strong commercial awareness and communication skills.
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Experience in relationship/account management.
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Customer-focused, data-driven, and self-motivated.
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Minimum GCSE qualifications: A-levels preferred.
Desirable
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An understanding of the fleet industry and broker markets
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Ability to use coaching skills to support and develop team members
