Branch Manager

Job Title: Branch Manager

Location: Exeter, Devon

Salary: 50,000 to 60,000 per annum depending on experience + Benefits + Car

Sector: Construction or Builders Merchant

Role Overview

As a Branch Manager you will support and oversee our largest branch, ensuring performance is sustained at its current level and optimised for continuous growth. You will be responsible for ensuring legal compliance and the correct implementation of company policies and procedures. As a Branch Manager you will lead, motivate, and develop your team to achieve objectives.

As a Branch Manager, you will have extensive experience in a Builders' Merchant environment, either at local or national level. You will have experience in managing a large team, at varying disciplines and career levels.

You will have experience in all sectors of the Builders Merchant trade, including but not limited to Timber, Roofing, Plumbing and General building. Experience in a civils background is advantageous, but non-essential.

Duties will include, but are not limited to-

General

• Working on special projects as required from time to time
• Providing out of hours support for the alarm and CCTV providers, including being first on call for your branch with the requirement to attend site as and when appropriate
• Be a key holder for the branch.
• Responding to and dealing with any customer complaints which have been received by the branch.

People Management

• Lead by example and communicate with staff in a way that makes them feel valued and supported whilst adopting an appropriate leadership style
• Work with and develop staff capabilities, ensuring any underperformance is identified and the necessary support and coaching is provided to ensure improvement
• Ensure tasks are delegated effectively to maximise individual's performance
• Looking at staffing levels and the allocation of resources to ensure the branch runs efficiently and effectively
• Interview, recruit and induct all new employees in conjunction with HR
• Authorise and collate weekly and monthly payroll information ensuring it is submitted in a timely manner
• Carry out any necessary disciplinary and grievance hearings with support and guidance from HR

Branch Performance

• Ensure stock takes are completed fully and any material variances are to be investigated
• Oversee the management of stock levels, ensuring adequate levels are maintained
• Ensure a timely delivery service is being offered to customers and customer service standards are maintained
• Ensure the necessary system housekeeping is carried out such as order monitor, i.e. all orders are still valid
• Develop and enhance working relationships with suppliers
• Authorised to make trading sales and margin decisions up to defined levels
• Work closely with other branches to ensure optimum use of stock

Change and improvements

• Proposing changes to the Operations Manager and ensuring all approved changes are communicated and implemented accordingly
• Ensure fairness and consistency is applied across the branch when making decisions or change

Health & Safety/Compliance

• Ensuring Health & Safety Regulations are followed, and the branch maintains a high standard of tidiness to ensure compliance
• Work with local councils and other agencies as and when required to ensure prohibitions notices are not served
• Actively encourage staff to take responsibility (ownership) for their working area and ensure standards are met
• Ensuring tachographs and drivers hours are being monitored and information is collated and acted upon accordingly to ensure there are no impacts on the Operator licence. Regular checks (audits) may be required
• Ensure any incidents involving plant or company vehicles are reported within the required timescales and the necessary procedures are followed for example, photographs taken of the damage and the scene
• Provide prompt and accurate reports of any injuries which occur on-site ensuring any necessary paperwork is completed fully
• Responsible for ensuring company procedures are being followed such as banking and completing the paperwork correctly. Investigating any issues and taking the necessary action for example, till variances, unpaid COD's etc
• Ensure the monthly checklists are completed fully and accurately

If you feel you have the relevant experience and skill set, please apply to this job advert and the company hiring manager will be in touch.

Alternatively, call Liam on (phone number removed) for further information.