Credit Control Manager

Job Description: Credit Control Manager

Position Title: Credit Control Manager
Location: Exeter
Department: Credit Control
Reports To: Finance Director
Employment Type: Full-Time
Salary Range: up to 40,000

About Us:

Our client is a leading organisation with over 89 branches nationwide, known for their commitment to excellence and innovation. We are looking for a skilled Credit Control Manager to join their team and help them maintain healthy cash flow and reduce credit risk.

Job Summary:

The Credit Control Manager will oversee the credit control function, managing a team of 4 responsible for credit assessment, collections, and ensuring timely payments. This role requires a strategic thinker with excellent leadership and communication skills to drive efficiencies and improve cash flow.

Please note this role is office based, Monday to Friday, 9am-5pm.

Key Responsibilities:

• Team Management:
• Lead, mentor, and develop the credit control team, setting clear objectives and performance standards.
• Conduct regular team meetings to review performance, discuss challenges, and implement improvement strategies.
• Credit Management:
• Oversee the assessment and approval of new credit applications and set appropriate credit limits.
• Monitor customer accounts to identify overdue balances and take proactive measures to reduce aged debt.
• Develop and implement credit policies and procedures to mitigate risk and enhance cash flow.
• Debt Collections:
• Manage the collections process, ensuring timely and effective communication with customers regarding outstanding payments.
• Negotiate payment plans and settlements with customers, balancing company interests with customer relationships.
• Coordinate with sales and customer service teams to resolve disputes and ensure payment issues are addressed promptly.
• Reporting and Analysis:
• Prepare and present regular reports on credit control performance, including aged debt analysis and cash flow forecasts.
• Identify trends and areas for improvement, recommending strategies to enhance credit control processes and reduce DSO (Days Sales Outstanding).
• Monitor key performance indicators and implement action plans to achieve targets.
• Compliance and Risk Management:
• Ensure compliance with company policies, industry regulations, and legal requirements related to credit management.
• Manage and maintain customer credit files and ensure data integrity and confidentiality.
• Conduct regular audits of credit control processes and systems to identify and mitigate risks.

Qualifications:

• Experience: Strong experience in credit control, with at least 2 years in a supervisory or management role.
• Skills:
• Strong understanding of credit management principles and practices.
• Proficiency in Microsoft Office 365.
• Excellent analytical and problem-solving skills.
• Strong leadership and team management abilities.
• Outstanding communication and negotiation skills.

Personal Attributes:

• High level of integrity and professionalism.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy.
• Proactive and results-oriented mindset.
• Ability to build and maintain strong relationships with internal and external stakeholders.

Berry Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to provide an overview of the responsibilities and requirements for the Credit Control Manager position and is not an exhaustive list of duties, skills, or responsibilities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.