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Ict help desk manager
1st Line IT Support

1st Line IT Support

Ashdown Group

Posted a day ago, valid for 22 days

Exeter, Devon EX4 2PL

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The IT Support/Service Desk position is located in Newton Abbot, Devon, and is a full-time permanent role with a reputable multi-site business.
The salary for this position is up to £25,000 plus benefits.
Candidates should have previous 1st Line/IT Service Desk support experience to be considered suitable for the role.
Key responsibilities include helpdesk and desktop support, providing high-level customer service, and troubleshooting various technologies.
Applicants must possess strong customer service skills, a personable nature, and the ability to commute to Newton Abbot daily.

IT Support/Service Desk - Newton Abbot, Devon

- Full time permanent role with reputable multi-site business

- Salary up to £25,000 plus benefits

- Working out of the company's offices in Newton Abbot, Devon

A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include:

- Helpdesk and desktop support for internal users

- Providing a high level of customer service and taking IT issues through to resolution

- Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server

- PC/Laptop troubleshooting

To be considered suitable for this role you will need to have some previous IT support experience (Desktop Engineer, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below:

- Ability to commute to Newton Abbot daily

- A personable nature with good problem solving skills

- Strong customer service skills and a desire to learn

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