First Line Support

We are currently looking for a 1st Line Support Engineer to join our busy Helpdesk Team and to support our customers applications and Virtual environments.

Key Responsibilities

· Investigating, troubleshooting and logging technical Issues.

· Responding to IT issues and resolving them quickly.

· Creating and setting up new user accounts.

· Password resets and other account changes.

· Monitoring systems to ensure customers have the best experience.

· Answering calls that come in to the helpdesk and ensuring these are escalated to right team if required.

· Perform proactive maintenance using our in-house monitoring system.

Key Qualifications

· Strong people skills and a knack for problem solving.

· Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

· Success in team environments, demonstrating shared responsibility and accountability with other team members.

· Understanding the importance of IT security and adhering to policies and processes.

· At least 1 years IT Support experience

Key Technical requirements

You will need the following:

· Windows Server including Active Directory

· Microsoft Office Applications including Outlook

· Antivirus Experience or troubleshooting

· Basic Networking including DNS

· Desktop Support with Printers

Bonus Experience

· SQL - Basic understanding Backups / restores

· SaaS environments like Office365

· Virtual environments like Hyper-V

· Accounting Application like Sage, IRIS, Digita and CCH

The role is varied and on the job training will be provided.

This is a fast paced environment with new things to learn and opportunity to progress.

Location: Home working

Salary: Dependent on experience

Holidays: 22 days per year plus Banks, plus additional 2 days per year, max 28

Job Types: Full-time, Permanent

Pay: up to £24,000.00 per year