We are currently looking for a 1st Line Support Engineer to join our busy Helpdesk Team and to support our customers applications and Virtual environments.
Key Responsibilities
路 Investigating, troubleshooting and logging technical Issues.
路 Responding to IT issues and resolving them quickly.
路 Creating and setting up new user accounts.
路 Password resets and other account changes.
路 Monitoring systems to ensure customers have the best experience.
路 Answering calls that come in to the helpdesk and ensuring these are escalated to right team if required.
路 Perform proactive maintenance using our in-house monitoring system.
Key Qualifications
路 Strong people skills and a knack for problem solving.
路 Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
路 Success in team environments, demonstrating shared responsibility and accountability with other team members.
路 Understanding the importance of IT security and adhering to policies and processes.
路 At least 1 years IT Support experience
Key Technical requirements
You will need the following:
路 Windows Server including Active Directory
路 Microsoft Office Applications including Outlook
路 Antivirus Experience or troubleshooting
路 Basic Networking including DNS
路 Desktop Support with Printers
Bonus Experience
路 SQL - Basic understanding Backups / restores
路 SaaS environments like Office365
路 Virtual environments like Hyper-V
路 Accounting Application like Sage, IRIS, Digita and CCH
The role is varied and on the job training will be provided.
This is a fast paced environment with new things to learn and opportunity to progress.
Location: Home working
Salary: Dependent on experience
Holidays: 22 days per year plus Banks, plus additional 2 days per year, max 28
Job Types: Full-time, Permanent
Pay: up to 拢24,000.00 per year