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- Full-time – Hybrid 2 days per week in the office
- 6-month temporary contractÂ
- Free parking onsiteÂ
We are seeking a temporary Customer Services Representative to join our client’s well-established team. This role is crucial in providing high-quality, fast, and efficient customer service, ensuring all interactions and transactions meet our high standards and contribute positively to the customer experience.
Day-to-day of the role:
- Answer inbound customer calls and manage day-to-day requirements of our customers.
- Receive and process customer orders on the ERP System in line with company procedures and customer requirements.
- Log and resolve customer queries/complaints using CRM, Agile, Baan, or other appropriate methods.
- Liaise with internal and external departments to resolve issues/queries promptly and efficiently.
- Participate in ad-hoc projects and closely collaborate with other departments to ensure orders are shipped with the highest level of service.
- Maintain records of all orders and relevant documentation for reference and auditing purposes.
- Process credits within one working day, ensuring compliance with terms and conditions.
- Ensure all internal controls are complied with and take ownership of processes to pass internal and external audits as per SOP.
- Support the management structure and carry out additional tasks as required to meet business needs and objectives.
Required Skills & Qualifications:
- Excellent spoken and written English.
- Good organizational, problem-solving, and administrative skills with keen attention to detail.
- Experience using Microsoft Office, ERP, and CRM systems.
- Minimum of 1 year experience in a high-volume call centre environment.
- Strong customer-facing skills, including clear and precise communication.
- Ability to manage multiple priorities while meeting deadlines, targets, and KPIs.
- Proactive focus on areas of continuous improvement.
- Educated to a minimum of 4 GCSE’s grade C or above (or equivalent).
Please click apply today for immediate consideration.Â
