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Our client is seeking a Senior Service Desk Manager to oversee the service desk's operations in a fast-paced, team-oriented environment. This role is essential in ensuring outstanding customer service and improving overall operational efficiency.
Benefits:· 28 days of annual leave per year· Complimentary gym membership (Farnham & Farnborough)· Opportunities for career progression and professional development· Employee discounts on company products and services· 15-17% discount at Seasons Surrey restaurant· Birthday off
Key Responsibilities· Oversee service booking requests and allocate workloads effectively· Coordinate the dispatch of service engineers· Manage the daily diary and ensure smooth logistical operations· Maintain professional and timely communication with customers· Schedule routine services, quoted work, and revisits for faults· Close completed jobs within the system· Support the Service Desk Manager with key tasks· Assist with key accounts and manage customer complaints· Act as the first point of contact for clients· Provide support to field engineers, ensuring they have the necessary equipmentRequirements· Previous experience scheduling engineers or booking trades· Experience with SIMPRO is essential· Ability to manage a busy, fast-paced role with shifting priorities· Strong customer service skills and a commitment to excellence· Experience leading and supporting team members
Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
