Back to search
Exciting Opportunity: Services Manager
Salary: Up to £60k (dependent on experience)Location: Office, Hybrid, and Remote options availableEmployment Type: Full-time, Permanent
Are you an experienced IT Service Delivery Manager looking for an exciting new challenge? We are working with a leading provider of advanced wireless connectivity, IoT solutions, and professional services to recruit a talented Services Manager. This role is an incredible opportunity to be a key player in a growing, forward-thinking organisation, driving service integration and customer satisfaction.
About the RoleAs a Services Manager, you will play a pivotal role in delivering outstanding IT Service Management, ensuring seamless service delivery and enhancing collaboration across internal and external teams. Acting as the primary point of contact for service-related customer interactions, you will lead monthly service reviews, drive continuous service improvement, and optimise service operations.
Key Responsibilities:-
Service Integration: Develop and implement strategies to integrate IT services across multiple teams and providers.
-
Service Management: Oversee service delivery, service desk, and customer operations teams to maintain high standards.
-
Customer Relationship Management: Lead service review meetings, ensuring alignment with customer needs.
-
Continuous Improvement: Identify and implement initiatives for service optimisation.
-
Stakeholder & Vendor Management: Communicate effectively with internal and external stakeholders and manage third-party service providers.
-
Risk Management: Identify and mitigate risks related to service integration and delivery.
You will be an experienced IT Service Delivery professional with a strong background in service management, integration, and customer-facing roles. Your ability to work in a dynamic environment and implement best practices such as ITIL will be key to success in this role.
Required Qualifications & Experience:-
Essential: ITIL v3/v4 Foundation certification.
-
Desirable: Project management certifications (PRINCE2, Agile) and SIAM Professional certifications.
-
Experience: Proven track record in IT Service Management and integration, with a strong understanding of ITSM principles and tools.
-
Skills: Ability to analyse data, drive service improvements, and deliver high levels of customer service.
