Back to search
JB386: Senior Service ControllerSalary: £32,000 - £34,000 per annumLocation: FarnhamOverview:First Military Recruitment are currently seeking a Senior Service Controller on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities for the Senior Service Controller:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Input Timesheets on a daily basis.
- Chase the customer for order numbers on all work that is not covered by warranty.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Send over final costings for all retail work.
- Invoice all retail work that has been completed.
- Keep the WIP to a minimum.
- Resolve all customer invoice queries.
- Arrange monthly meeting with the Line Manager to resolve any ongoing issues.
- Answer incoming calls into the office and log breakdowns.
- Cover other diary locations during peak times for Holiday.
- Cover the office with other Senior Service Controllers when the Service Office Supervisor is on leave.
- Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company.
- Actively seek new business.
- Organise and time-manage your workload.
- Achieve and meet strict deadlines.
- Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications for the Senior Service Controller:
- An effective team player, aware of the value and importance of working well and closely with colleagues.
- Awareness of team workloads.
- Ability to prioritise and focus on answering incoming calls quickly and effectively.
- Time management skills.
- Ability to work under pressure.
- A good understanding of customer service procedures, policies and best practice.
- A ‘can do’ attitude and willingness to try out new ideas.
- A willingness to help both internal and external customers.
- Company brand awareness.
Benefits for the Senior Service Controller:
- 22 Days Holiday, plus an additional day after 1 year for your birthday, an additional day added after 5 years’ service, up to 15 years, max holiday is 26 days, after 15 years service. 8 Bank Holidays.
- Scottish Widows Pension. Company pay 4%, Employee 5%.
- Death in Service - 3 x annual salary.
- Westfield Cash Back Health Plan – can claim up to £800 back per year on dental, optical, therapies and consultations. Includes counselling service with 6 free sessions and a 24-hour doctor (dependents are covered under this scheme).
- Cycle to work Scheme.
- Uniform.
- Sick Pay – 3 months covered after 2 years’ service, 6 months covered after 5 years’ service.
- Free legal advice to set up a Will and renew or purchase a Mortgage.
- We celebrate significant birthdays and milestone.
- There is a Positive Feedback incentive, 5 pieces of positive feedback will give you £25.00 Amazon voucher and you can claim a max of 10 per year.
- Employees employee – nominations are in the November, with a £1000 for the winner, £500 for second, £250.00 for third.
Salary: £32,000 - £34,000 per annumLocation: Farnham
