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About the Hotel
Atrium Hotel Heathrow has a new and exciting opportunity for a professional Restaurant Supervisor. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.
About Restaurant Supervisor role
You will have previous experience in a similar role working within a Food & Beverage outlet. You will possess an excellent understanding of guests expectations and be able to deliver to these standards and more!
The successful Restaurant Supervisor will undertake the following duties:
To ensure that Restaurant operation is in line with Hotel standards at all times.
Ensuring that all guests needs and requirements are met.
To ensure consistent organised and compliant supervision of the Restaurant, and other services related to the restaurant.
To ensure effective communication with relevant departments within the hotel at all times while being proactive in anticipating guest needs and requirements.
To establish and develop a personal guest rapport by constantly trying to exceed guest expectation whilst maintain complete discretion.
Ensure schedules are in place to cover all tasks within the department you are allocated to
Communicating with the team regarding the days business times
Deal with customers comments and complaints seeking your Managers or the Duty Managers support where necessary
Explain the menu options in full for Restaurant, Bar, Room Service, Coffee Shop and Conference & Events
Skills and requirements
Exceptional customer care skills.
Ability to work in a busy environment
Ability to maintain good working relationships with colleagues across the hotel
Constantly improve knowledge and show a desire to learn, attend companys trainings
Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
Maintain high levels of enthusiasm and commitment to every task undertaken
Good communication skills
Proficiency in English Language is strongly preferred
Symphony system experience is preferable
Previous experience in hotel environment is preferable
Benefits
Discounted offers for various High Street outlets
Discounted stay at company's hotel-subject to availability
Meal on duty
Food and Beverage discount on Hotels F&B Outlets
Excellent career progression opportunity
28 days paid holidays including bank holidays
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
